Communications & Public Relations

We’re your media liaison, fostering relationships between you and the media.

HMS is an advocate for your community. That’s why we emphasize community partnerships and build relationships with key industry and local businesses. We align with the visitors’ bureau to enhance your guests’ experiences, and promote the hotel locally to secure business on-property.

 

Some of our points of focus include:

  • Understanding local media and utilizing different outlets for both PR opportunities and reputation and issues management
  • Seamless on-property integration with Hilton Corporate and Brand PR media relations
  • Shared media website through the Global Media Center showcasing digital assets

 

Storytelling 

  • Our communications strategists deliver compelling editorial coverage
  • Deep relationships with top-tier media outlets range from travel and lifestyle reporters to bloggers and influencers in top 50 Designated Market Areas and across more than 200 secondary markets
  • We secure over 1,000 print, broadcast and digital placements annually
  • Media training for hotel executives and F&B teams

Issues Management

  • 24/7 crisis communications support to safeguard your hotel’s reputation
  • Field media inquiries and craft official responses
  • Serve as hotel spokesperson as needed
  • Provide post-crisis recovery support
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Testimonials

LODGING CAPITAL PARTNERS, LLC

“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”

“We find Hilton to be very open and understanding to our ideas, our goals, objectives, what are our performance measures, what's important to us.”

JLL’S HOTELS & HOSPITALITY GROUP

“Hilton’s real key attributes are they’re completely owner centric, they're focused on your success and driving profitability and a great experience for the guest. ”

BRE HOTELS & RESORTS

“When I think about Hilton as a manager, the first word that comes to mind is excellence. Excellence towards their customers, towards their guests, towards their owners.”

RIDA DEVELOPMENT
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