Operations Management

The flow of the every-day functions is the difference between success and failure for a hotel. Take your business to the next level by partnering with us.  At Hilton Management Services (HMS), our solutions for operations management include many areas of expertise. Contact us to see how our solutions can drive your business forward and raise your bottom line.

General Managers

 
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Choose a General Manager through Hilton Management Services and you’ll get a candidate with the perfect skills and capabilities, as well as an average of 15 years’ service and dedication in the field.  Candidates are in daily communication with our Operations Area Vice Presidents, and are rigorously selected for your property based on their skills, talent and experience.

Our General Managers:

  • Often promoted from within
  • Have an established relationship with Hilton
  • Participate in a highly-specialized orientation
  • Attend leadership skills training
 

Food & Beverage

 
Food & Beverage
The perfect blend of satisfaction, revenue and image.

With over 22 million guests served per year and substantial reductions in spending for each of our owners, it’s no wonder our Food & Beverage division is acclaimed throughout the world. As well as overseeing all aspects of quality and service, Hilton Management Services offers an exclusive Restaurants Concept department, providing ad hoc and prototype restaurant concepts to each of our hotels.

Hilton Food & Beverage delivers:

  • Restaurant prototypes and concepts
  • Menu development
  • Training
  • Financial auditing
  • Project management
 

Supply Management

 
Supply Management

Cost savings is our number one priority when you chose HMS for your supply management needs. With over $1 billion in annual purchases, we are one of the world’s largest and most respected hospitality supply companies. Let us streamline you processes and procedures and increase your bottom line.

Our process includes:

  • Supplier consolidation
  • Continuity of supply
  • Technical support
  • Inventory management
  • Supplier audits
 

Meetings & Events

 
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We provide unparalleled talent and expertise as the most successful meetings and events operator in the industry. With more than 4,100 meeting rooms and 5.8 million square feet of meeting space, Hilton Worldwide is recognized as the leader in delivering flawless meetings, incentives, conferences and exhibitions.

Our unwavering focus and top-notch attention to detail make Hilton Worldwide hotels the premier choice for event needs of all sizes.

Choose HMS for:

  • Contract Support
  • Customer Quality Control
  • Strategic supplier alliances
  • Technology tools
  • Training programs
 

Owner Relations

 
Owner Relations

Hilton Worldwide’s success in owning its own portfolio of hotels has allowed HMS to provide you with superior Owner Relations support. We strive to strengthen our relationships with owners by addressing key concerns and issues, effectively responding and proactively planning for future resolutions. Meaning? We’ve got your back, and we’re a partner you can count on to help you achieve—and exceed—your goals.

Hilton Owner Relations specializes in:

  • Management and lease agreements
  • Contractual language interpretation
  • Financing and lender requests
  • Owner Orientations
  • Insurance planning