HR & Training

For Owners

• Expertise: Proven track record in successfully operating non-union hotels in union dominated markets.
• Efficiency: Operational staffing resources and strategies support strong business performance; 4% reduction in US Hotel Turnover.
• Recruitment: Access to established national Recruitment Operations Centers that provide centralized recruitment expertise and services for hotel talent acquisition.
• Engagement: Culture that attracts, nurtures and retains the very best talent in the industry; 80% employee engagement that results in higher productivity, lower labor costs, and loyal repeat guests.
• Resources: Accessibility to platforms like TMX (Team Member Experience) – Hilton’s new cloud-based, mobile-enabled HR and Payroll system designed to improve access, process efficiencies, and report capabilities across Core HR, Payroll, Compensation, Talent Management, and Performance Management functions.

For Your Team

• Recognition: Robust programs, such as Team Member Appreciation Week and Catch Me At My Best, empower Team Members to continue to grow with Hilton and go the extra mile to impress guests.
• Learning and Leadership Development: Industry-leading training and development programs that deliver $2,000 savings per Team Member to owners through innovative solutions such as virtual instructor-led courses and provide a 25% decrease in-seat learning time.
• Rewards: Access to GoHilton, team member travel program, which grants owners access to dynamic pricing models that contribute to RevPAR by reducing room vacancies; GoHilton has generated $450M in total revenue.

“We are Hilton. We are Hospitality.”