Hilton Management Services HR & Training

“Hilton has a strong background in Hotel Ownership, both from its owner (Blackstone) and its Chief Executive (Chris Nassetta). It is this DNA that facilitates an alignment of interest between HMS and the Hotel Owner, which is imperative for long-term success. An example of Hilton's commitment to Ownership is its first-rate Owner Relations department, which consists of a team of responsive, problem solvers and not just a group of executives put in place to give lip service.”

Steve Kisielica,
Lodging Capital Partners, LLC

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HR & Training

Partner with Hilton Management Services (HMS) and you can count on our leading talent and expertise in Human Resources to provide your property and its employees with exemplary service.  With over 100,000 team members, HMS has extensive knowledge of employment benefits and compensation, and maintains a comprehensive training library in all related areas, including guest service.

HMS uses best-in-class Human Resources systems – including PeopleSoft and SuccessFactors – to recruit and retain the industry's finest staff and most talented graduates.  We are also industry leaders in electronic applicant tracking and internet recruiting, and maintain updated databases to track turnover statistics, along with the costs of drug testing and background research.

Hilton Human Resources offers expertise in:
  • Employment relations
  • Collective bargaining agreements
  • Recruiting
  • Training
  • Employment law


Regional training managers work with our managed portfolio of properties to ensure all training activities are completely aligned with Hilton brand standards.  You can count on an accomplished team of learning and development personnel to deliver first-rate training that will yield the highest level of service for your guests.  We have also created a new Senior Vice President of Talent Management position that will enhance upon our already successful efforts in this important area of our business.

Meet our senior corporate leadership
Joseph Berger Area President Americas
Daniel Hughes Senior Vice President - Mexico, the Caribbean, and Latin America
Dianne M. Jaskulske Vice President
William B. Fortier Senior Vice President
Rick Schultz Senior Vice President of Hotel Operations
Ted R. Ratcliff Senior Vice President
Timothy A. Benolken Senior Vice President of Operations